Council Achieves £5m in New Homes Bonus Funding

Chorley is a district in central Lancashire that occupies a prime strategic location, and covers 203 square kilometres. The population in the authority has increased at a reasonably fast rate from 97,000 in 1991 to 118,216 in 2019. Chorley itself is overlooked by Healey Nab, part of the West Pennine Moors. Chorley is a great place to do business with excellent road and rail links, and a skilled workforce; there is also a good mix of housing, as well as quality of life. Economic growth is a key strategic priority for the Council with the recent development of a Digital Office Hub and an extended retail and leisure offer in the town centre.

The Challenge

Like many local authorities across the country Chorley Council was concerned about maintaining levels of service delivery from the funds available and was keen to generate additional income. In the early twenty first century, the focus of local authorities was on delivering better services for the same amount of money. Now councils are forced to reduce or even cut services as funding streams have dwindled. New revenue streams are increasingly vital. New Homes Bonus (NHB) funding was identified by the Council, as early as 2015, as a way of generating further income by reducing the number of long term empty properties ahead of the annual CTB1 deadline in October. Chorley Council decided that it needed to find a way to maximise additional revenue from New Homes Bonus funding and chose to partner with Liberata.

The Solution

Every year since 2015, Chorley Council has commissioned an Empty Homes Review (EHR) service from Liberata. Liberata is the only provider that offers a full and comprehensive review of every single long term empty property.

The approach utilises expert data matching technology; a network of specialist inspectors together with a dedicated customer service team and experienced revenue practitioners to exhaustively review and validate every long term property listed. Having delivered the service to over 180 local authorities, our average removal rate has been ten times the national average over the past three years.

The service is also designed to protect the Council by ensuring there is no duplicated effort – it is offered entirely on a risk/reward basis with no upfront costs and an exclusion policy in place to ensure we only charge for those properties identified as part of our review.

The Benefits

  • Over £5,000,000 of additional contributions to New Homes Bonus funding
  • Based on the last five reviews, the Council has got to keep 97% of New Homes Bonus generated
  • Year-on-year Long Term Empty property removal averages 24%
  • The 2019 review generated £1,317,556 of additional New Homes Bonus contributions and reduced the Long Term Empty numbers by 30%
  • A 2020 review is calculated to generate a further £823,101 of New Homes Bonus funding

“This is a great example of a partnership with a private sector company which has delivered huge benefits to the Council – and continues to do so. The Empty Homes Reviews undertaken since 2015 have not only generated a significant revenue stream for the Council but, in addition, we have been able to add positively to Council Tax collection rates as a direct result. We are expecting more excellent results from the 2020 Empty Homes Review.”

Alison Wilding, Head of Customer Services, Chorley Borough Council

Download the full case study here.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council