Consortium on Track to Realise £1.5m of Council Tax Reduction and £1m of Housing Benefit Fraud & Error Savings in First Year

CapacityGrid, the service technology company, today revealed that its Fraud & Error Reviews Service is on track to achieve £2.5m of savings by June 2016 for a consortium of 12 local authorities since it went live in early 2015; £1.5m of Council Tax reduction and £1m of Housing Benefit. The savings realised are more than double the funding that the DCLG and DWP awarded the consortium in support of initiatives aimed at reducing fraud and error in these public funds.

Vijay Chandiramani, COO, CapacityGrid, said: “This means that for a number of councils within the consortium they will have achieved a step-change reduction in fraud and error for Council Tax Reduction of over 35% over the life of the project.”

Dean Langton, Strategic Director at Pendle Council, said: “The results achieved so far have been extremely encouraging. It is important that benefits are paid correctly and to the right claimants. Fraud and error within the system can result in claimants being paid incorrectly, and at the same time this isn’t fair on the taxpayer. Using technology and data analytics has given us a fundamentally different way to tackle fraud and error. This has helped us to reduce workload on our staff and also produce better outcomes.”

Delivered as a fully managed service, the Fraud & Error Review Service works by matching data that is live at the point of review. CapacityGrid undertakes a full end-to-end intervention on cases where it is identified that error may be present. At the point of decision all evidence associated with CapacityGrid’s intervention is provided electronically so councils have a complete and auditable record of everything that has been done. The service is operated by highly experienced benefits practitioners, drawing upon best-in-class data processes and insight. CapacityGrid is using GBGroup (GBG) as its strategic data partner to provide data relating to Housing Benefit and CTR claimants, and identify cases where there is a potential mismatch of data.

“Addressing the challenge of fraud and error within the benefits system remains a huge challenge for local government. However, initiatives such as this demonstrate how local government can overcome the unprecedented pressure to deliver savings while at the same time improving outcomes.” added Chandiramani. “The results achieved to date clearly show a joined up approach to data and process automation can help local councils more accurately identify fraud and error in claims for Council Tax Reduction and Housing Benefits. We’re now offering councils a choice over how they wish to engage this service, either via a fully managed review or as an intelligent fraud hub for those wishing to self-serve.”

See how Liberata can help your organisation.

Book A Demo
As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
logo