Latest News

News Awards Procurement Frameworks Careers Regulatory reports and Policy Values Company Profile
20 April 2020

Capacitygrid by Liberata waives the implementation fee for the CloudTools software suite to help Councils respond better to the Covid-19 crisis

As part of our response to Covid-19, we are waiving the implementation fees for our range of CloudTools software. This includes:

  • CloudTools Perform – Which captures staff activity and assesses that activity against output to drive better productivity for both office based and home-working teams
  • CloudTools Quality – Which ensures that quality and accuracy checks are undertaken in a structured, consistent manner across all teams, providing managers with clear, actionable intelligence to support early intervention if service quality dips at any point
  • CloudTools Resolve – Which measures the reasons behind customer contacts and the outcomes of each to help remove avoidable contact
  • CloudTools Deflect – Which helps staff painlessly signpost customers towards online services and other specialist stakeholders whilst providing a monitoring and enforcement feedback loop within the service to ensure that this is being done in practice.
  • CloudTools Transact – Which provides a suite of 27 forms across the Revenues and Assessment service providing a simple means of keeping customers online where the commonly used customer portals do not provide transactional capability
  • CloudTools Upload – Which allows customers to provide evidence via any internet device at any time in the assessment or review process across any government service line
  • CloudTools Experience – Which allows the customer experience to be measured rapidly, regularly and robustly against much larger sample sizes than is the case with traditional survey mechanism

Used together in a typical billing authority, these can release an average of 12 FTE staff in the first year alone to help with your response to Covid-19 and to keep essential services moving.

Please get in touch to find out how we can help you with implementations taking as little as 1 week.

Back to news listing