Bytes Digital Conducts A Duplicate Payments Review

The Client

Bytes Digital are one of the UK’s leading suppliers of fixed, mobile and digital communications for business. Since they were founded in 2013, they have been on a big journey. From business mobiles to 4G WiFi, fixed line connectivity, hosted telephone systems and even web design.

The Challenge

Duplicate payments can be a major issue for any business – but especially for organisations with a substantial supplier base. The more suppliers that a company has, the bigger this problem may be. At Bytes Digital they wanted to understand if they were making any duplicated payments across their supplier base. Especially within the current climate, making sure that there aren’t paying any unnecessary payments is crucial.

The Solution

Liberata has a tried and tested Duplicate Payment Recovery Service that has benefitted local authorities, Central Government bodies and private sector organisations. The solution is offered on a “risk and reward” basis as a stand-alone service or as a part of a wider Finance and Accounting partnership. Put simply, this is a two stage service – we identify any overspend and then we recover the money for you. The actual process involves the use of bespoke algorithms within our data matching engine to identify the duplicates that people often miss.

The Benefits

  • 9 days from initial conversation to review being completed, with very little interaction needed from Bytes Digital to perform the review
  • Due to no duplicate payments being identified there was no charge from Liberata
  • Bytes Digital had their minds put at ease as no duplicate payments were identified

“We had an approach from Liberata about conducting a duplicate payments review, as a responsible business we wanted to ensure that duplicate payments wasn’t an issue for our business and on the basis it was a risk-free review we agreed. From start to finish the communication from Liberata was fantastic, we were extremely satisfied with how quick and efficient the process was, within 9 days and with very little commitment on our part the review was completed and it identified there were no duplicate payments, this put our minds at ease that our processes were working.”

Paul Astle, Managing Director, Bytes Digital

You can read the full case study here. Alternatively, if you would like a duplicate payment review or to learn how much you could potentially recover using our duplicate payment calculator.

See how Liberata can help your organisation.

Book A Demo
As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
logo