Revenues and Benefits benchmarking webinar
Benchmarking highlights performance differences and reveals what drives results, helping identify realistic improvements and practical actions.
Our recent webinar explored how smarter benchmarking provides councils with a clearer view of Revenues and Benefits performance. The session looks at Council Tax and Business Rates collection, arrears recovery, Council Tax Support, and the wider factors that influence service outcomes.
Webinar chapters
Council Tax and Business Rates benchmarking (2:06)
A look at how deprivation, authority profile and local context influence collection performance, and why benchmarking works best when councils are compared with the right context.
Council Tax Support and collection performance (15:40)
An overview of how Council Tax Support scheme design can affect in-year collection rates, recovery workloads and expectations around what is realistically collectable.
A balanced scorecard approach (26:22)
A practical look at why headline collection rates should be viewed alongside arrears, write-offs, Council Tax Support contribution and total arrears to build a fuller picture of service performance.
From benchmarking insight to practical service improvement
Benchmarking highlights performance differences but not always their causes.
A council may appear above or below expected performance for several reasons, including local policy choices, service design, workload, capacity, recovery approach, digital processes, customer contact, management information or the way teams are organised.
Here is where in-depth reviews drive change.
Understanding what affects performance and where improvement is realistic focuses efforts on the right areas. Whether that is quick operational changes, longer-term service improvement, or clearer evidence for future planning and investment decisions.
Deep performance HealthChecks
Our Revenues and Benefits HealthChecks turn benchmarking insight into a practical plan. They delve into your services, providing actionable recommendations to strengthen your collections, clarify benefits, workload pressures, and support budget planning and potential Local Government Reorganisation discussions.
The HealthChecks allow you to:
- Establish a clear performance baseline
- Understand what is driving current results
- Identify realistic opportunities for improvement
- Prioritise quick wins and longer-term change
- Support service planning, budget discussions and wider transformation work
Move from comparison to action with tailored recommendations for your service’s local context.
Bring insight to real life service improvement
As part of our Revenues and Benefits managed services with councils, we use benchmarking and performance insights to initially drive improvements in their services and then use them to monitor ongoing performance and outcomes.
That may include immediate opportunities to improve collections or workflows, as well as longer-term changes that support service resilience, customer experience and better use of resources.
Welwyn Hatfield and Broxbourne Councils
Revenues and Benefits digital transformation to a modern, scalable solution with a strong digital self-service component.
“I would absolutely recommend Liberata. Their digital and self-service expertise is excellent, and they mobilised the contract seamlessly. Their support for both back-office and council teams has been invaluable.”
Richard Baker – Welwyn Hatfield Council, Executive Director for Finance Transformation
Swindon Borough Council
Revenues and Benefits service migration from ageing, inefficient systems to a modern, fit-for-purpose Software-as-a-Service (SaaS) model.
“Liberata created a seamless integration to digitally transform the Benefits service whilst protecting local jobs. The joint strategy delivered innovative solutions, exceeding expectations and providing savings”
Andy Stevens – Swindon Council’s Head of Revenues and Benefits (now retired)
Ready to understand what is driving your service performance?
If the webinar has prompted questions about your own Revenues and Benefits performance, we can help you take the next step.
Speak to us now to explore how a HealthCheck can uncover improvement opportunities for your organisation.
Get in touch today to discuss your service performance and next steps.
