Credit & Collections Industry Awards 2025

Home > Articles & Blogs > Credit & Collections Industry Awards 2025

Liberata Shortlisted for Four Categories at the Credit & Collections Industry Awards

Liberata is proud to be named a finalist in four categories at the Credit & Collections Industry Awards 2025 – a recognition of the innovation, expertise and results we deliver for our clients. With over 50 years of experience providing managed business services, we support more than 800 public and private sector organisations across the UK.

Our tailored solutions span debt recovery, revenues and benefits, finance and accounting, HR and payroll, and customer support – all designed to help our clients streamline operations, reduce costs, and improve outcomes. Through a combination of advanced technologies and deep sector knowledge, we deliver scalable, compliant and efficient services that make a real difference.

The categories in which Liberata has been shortlisted are:

  • Innovator of the Year (Company): Acknowledged for our pioneering Debt Assist product, which has revolutionised support mechanisms within the industry.​
  • Business Collections Team of the Year: Recognised for the exceptional performance of our BPO business rates collection operation, demonstrating efficiency and effectiveness.​
  • Consumer Collections Team of the Year: Honoured for the outstanding achievements of its BPO council tax collection operation, reflecting a deep commitment to community service and professionalism.​
  • Credit Modelling & Risk Team of the Year:  Nominated for our Debt Assist solution, which uses predictive modelling, customer segmentation, AI-driven engagement, and tailored payment solutions to improve debt recovery rates while supporting financially vulnerable residents.

The Credit & Collections Industry Awards are esteemed for celebrating excellence within the credit and collections sector.

“We are honoured to be recognised across multiple categories at this year’s Credit and Collections Industry Awards,” said Charlie Bruin, CEO at Liberata. “These nominations are a testament to the hard work, innovation, and dedication of our teams. We remain committed to delivering exceptional services and pioneering solutions that make a meaningful impact.”

The winners will be announced at the awards ceremony on Thursday, 22nd May 2025, in York. ​

See how Liberata can help your organisation.

Contact Us
As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
Leicester City Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
Get In Touch


logo