Universal Credit Automation

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Automate Universal Credit to reduce your team’s workload

By automating Universal Credit, our customers put themselves ahead of the game by reducing their team’s workload through automation of the majority of cases between the DWP and the Northgate system. The service comes with a suite of over 15 daily reports to aid effective workload planning and track progress of cases that have been processed and enables data mismatches to be identified and resolved to further improve future automation rates.

The service delivers immediate results, freeing your team to focus on other key areas such as Universal Credit. It delivers:

  • Fully tested and robust Universal Credit parameter configuration delivering 70-80% touchless automation
  • Optimal automation with full support
  • Comprehensive reporting for workload and exceptions management
  • Clear data cleansing process to improve automation rates over time

For further information or to discuss the service in more detail

LET’S TALK

All Universal Credit files processed automatically

100% of customers satisfied with results

Automate Universal Credit to reduce your team’s workload

15 daily reports available

The service is available on the Government’s G Cloud 14 Framework

Any questions? Need more information?

Speak to our team to discuss your requirements
As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
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Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
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