Duplicate Payments Recovery Service

Risk-free solution to recover missing funds

Identify and recover overpayments, duplicate invoices, and unclaimed credits without adding pressure to your internal teams. Our recovery-focused service helps public and private sector organisations recover lost funds through a fully managed, secure, compliant, no-win-no-fee service.

Find and recover lost payments

Duplicate payments can occur even in the most robust finance environments. We help organisations uncover and recover historic duplicate payments. Our automated and efficient process reviews historic payment information and uses reconciliation software to check supplier statements for unclaimed credits. There’s no need to change your processes or invest in new software – we work with your data securely and confidentially to identify recoverable funds.

Why choose Liberata to recover duplicate payments?

Additional income

We focus on recovering historic duplicate payments that you didn't know were lost.

Resource efficiency

A fully managed, end-to-end solution with minimal impact on your internal resources.

Accuracy and control

Our analysts ensure that results and accuracy are verified before any action is taken.

Reduces future risk

Supports long-term financial control by highlighting process improvements.

Secure and compliant

We operate to all regulatory data standards, and all our processes are GDPR-compliant.

Payment on results

There are no upfront costs, set-up fees or subscriptions - no charges are incurred unless funds are recovered.

Speak to us about our Duplicate Payments Recovery services

Minimise loss, maximise recovery

Duplicate payments often go unnoticed due to the complexity of data, ERP limitations, and resource constraints. While prevention tools exist, they rarely address historic losses. Our recovery service complements internal controls by reviewing your existing data to identify and recover payments you may not know are missing.

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Duplicate payment recovery in action

£11,000 duplicate payments identified

“We really appreciated the Liberata team’s expertise and persistence on this project. They communicated to us clearly throughout and delivered a great result. We were not aware of the large duplicate payment until Liberata found it and, as any fees payable are totally contingent on recovered funds, I would highly recommend this service to other firms.”

Eve Warren

Business Manager, Corbel
Read the full case study
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Trusted by the public and private sector

Liberata has provided business process services to the public and private sectors for fifty years. With over 1,000 staff across 11 UK locations, we have generated over £675 million in additional revenue and identified over £30 million in unnecessary payments for our clients.

We deliver Finance and Accounting services to over 500 organisations, including fully managed Accounts Payable and Receivable operations and specialist services such as Duplicate Payment Recovery.

Start finding your duplicate payments

Talk to us about how much you could recover, with no commitment and upfront cost.

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
Leicester City Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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