Customer Services

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Liberata Customer Services – the first point of contact for millions of customers is provided by an award-willing team.

Liberata manages virtual customer contact centres across the UK, providing the people and technologies to deliver world-class customer services to meet our clients’ varied requirements. Our agents create a seamless experience for your customers and organisation.

Our award-winning customer services teams are accredited to the highest standards possible in the Contact Centre Association’s (CCA) Global Standard and we have achieved this for the last ten years.

For further information or to discuss the service in more detail

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Services provided by highly accredited and multi award winning staff

Agents experienced in managing diverse, multi-functional portfolios and requirements

Cost reductions delivered through automation

Flexible solutions that can be adapted to meet volume and capacity requirements

Continuous improvement programmes drive multi-client operational efficiency

Quality assured via Customer Service Audits

Featured Case Study

Redcar & Cleveland Borough Council

Delivering Channel Shift and Improving Customer Satisfaction Levels with Liberata’s Support

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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