The current contract will see the partnership extend to 30 years. Building on our local knowledge the North Somerset shared service centre delivers outstanding results for the council as well as a further four local authorities across England.
We have benefited from Liberata’s local knowledge and best practise which has delivered high collection rates across business rates and council tax through a partnership which will span 30 years.
Richard Penska, Assistant Director, Corporate Services, North Somerset Council
How Liberata helped
Channel Migration
We have worked with debt charities and those in areas with low levels of internet use to ensure that all customers can access council services as the Digital by Default roll out continues.
Service Optimisation
With our expert understanding of the pressure local authority budgets face, we look at all the options available to generate additional income via new services, improved debt collection and use of digital services.
Engagement
We review and change processes to better serve customers, working in partnership with staff and customers to ensure the best outcome.
Social Value
Over the last three years Liberata has taken on 12 apprentices, skilling up young people and building on almost 150 jobs based with Liberata in North Somerset.
