Liberata joins the Money Advice Liaison Group

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Liberata is the newest member of the Money Advice Liaison Group (MALG)

We joined the MALG because we are committed to continuously developing our debt recovery and resolution services. We strongly share MALG’s ethos of reducing harm and improving outcomes for people in debt.

What joining the MALG means to us

With MALG membership, we will share knowledge, learn from our sector peers, and engage in meaningful dialogue around improving debt practices. To achieve this, we recognise the importance of collaboration between creditors, advisors, and service providers to support financially vulnerable individuals and promote long-term financial resilience.

One of our Debt Assist service’s core drivers is ethical debt recovery, helping the end customer discover the root cause of their debt. Being a member of MALG allows us to contribute to discussions on financial inclusion, early intervention, and the use of digital innovation in debt management.

What does it mean for our customers?

Liberata is committed to delivering better, effective, and ethical services across the public and private sectors, especially in debt recovery and resolution, which can have a profound impact on individuals and communities.

Joining the MALG allows us to strengthen our social value impact while ensuring that our services meet the highest standards of fairness, compliance, and support for those in financial difficulty.

Liberata is committed to responsible debt resolution and contributing to shaping best practices across the industry. We look forward to collaborating with the other members of the MALG to pursue this further.

About the Money Advice Liaison Group

Established in 1987, the Money Advice Liaison Group is a not-for-profit UK membership organisation that brings together diverse stakeholders to improve the lives of people with problem debt.

MALG acts as a neutral, non-judgemental forum that facilitates collaboration, thought leadership, and joint action across the debt landscape, from prevention to resolution. Free from commercial, regulatory, or political agendas, MALG is uniquely positioned to drive transformative change and foster stronger, more modern relationships between money advisers and creditors. Find out more about the MALG.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
Leicester City Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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