People remain at the centre of everything we do, pushing us to deliver for the customers that we’re proud to serve. We strive to deliver inspiring outcomes for our customers, captured in the company values that make us ACE: Accessible, Curious, and Expert.
Accessible
- We want citizens and clients to find our services easy to access and be available to everyone who requires them
- We make the right channels and medium available for every type of user, from expert web users to vulnerable citizens
- We deploy the most appropriate technology to make these channels really work
- We help users overcome any difficulty they have in accessing our services
- We are committed to looking for new and innovative technologies that can be utilised in our markets
Curious
- Working with us means you have engaged a curious and enquiring team who constantly strive to learn more
- We continuously review our services to provide the best outcomes for clients and citizens
- Curiosity is part of what differentiates us from our competition: we are always open to developing our mindsets and exploring new ideas
- Clients and citizens feel confident and motivated in being supported by people who are always striving to do their best
- We constantly learn as we develop and evolve our service offerings, leveraging technology and human insight
Expert
- We have a depth of knowledge and understanding of the services we offer, helping reshape outcomes for clients and citizens
- We develop expert solutions, utilising technology and process re-engineering
- Expertise gained from longevity in the market enables our competitive advantage
- Clients and citizens feel confident and reassured that their services are being delivered by experts
- We consistently exceed the expectations of delivery within the sectors in which we operate
Ethical Employment
Broadening Opportunity
Enhancing Skills
Developing solutions and services to:
- Reduce administration and focus on more advanced ‘value-add’ activities
- Enhance the skills of individuals
- Provide additional opportunities for individuals
Skill Development and Employability
- Recognising the importance of a skilled workforce
- Developing future professionals through our links to Universities
- Mentorship programmes, work experience and in year student placements
Employee Development: Investing in Excellence
- Ongoing development of existing workforce
- A skilled and motivated team is paramount in delivering exceptional services
- Automation Academy and Ingenuity Champion Initiative
Professional Excellence
- Maintaining high standards of professional competence
- Tailored training programmes, continuous learning opportunities and mentorship initiatives
Workforce Diversity and Inclusion
- Employee development programmes to promote and ensure equal opportunities for all
- Bespoke equality, diversity and inclusion training
- Dedicated equality, diversity, and inclusion steering group – LibED
- Creating equal opportunities to eradicate workforce inequality, supported by:
- Disability Confident Employer Scheme
- Fair Pay Scheme
- Advertisement of Job Opportunities
- National Equality & Diversity Group (LibED)
- Employee Support
Health and Wellbeing
Ethical Procurement
Management of Supply Chain
Developing solutions and services to:
- Allow organisations to focus on core activities and therefore growth
Collaboration with local businesses and subject matter experts
- Fostering partnerships
- Focus not only to our own growth but also to the prosperity of the local economy
- Engage local suppliers rather than national providers (e.g. events organisation)
Healthier Communities
Quality Working Conditions
Maximising Potential
Maximise Potential by Community Engagement
- Engaging with the communities surrounding universities
- Fostering inclusivity and diversity
- Employer support accessible to a broader demographic through University outreach programmes
Healthier Environments
Sustainable Procurement
Carbon Reduction
Environmental Sustainability
- Working towards achieving net zero carbon emissions by 2040
- Reducing travel by increasing use of modern meeting technology
- Introducing office “hubs” – small footprint offices which reduce travel to larger ones
- Encouraging home and hybrid working
- Using our experience to move to ‘paper zero’
Ethical Sourcing & Supply Chain Management
- Managing our partners:
- Due Diligence – ensure that our partners uphold our ethical standards
- Regular monitoring – ongoing adherence to standards. Tracking against our Net Carbon Zero plans
- Improvement plans – engage with partners to identify areas of improvement
- Failure to meeting standards – decisive action with entities that consistently fail to maintain our ethical benchmarks
- Prioritise partners with strong environmental credentials
- Identify partners with recognised accreditation e.g. utilising ISO14001 accredited Data Centres
Value Add Job Opportunities
Innovation Solutions to Old Problems
Contributing to the Green Agenda
Developing innovative solutions and services to:
Tackle long-standing problems:
- Take an unjaundiced view of problems
- Utilising our own skilled resources to document, review, and design innovative solutions
Provide skilled jobs:
- Look to upskill employees by reducing low-value administrative overheads
- Providing appropriate training
Contribute to the ‘Green Agenda’:
- Overhauling poor process to reduce waste
- Maximising the use of ‘green’ IT infrastructure thus reducing the carbon footprint
Social Value Model