The global outsourcing group, OUTSOURCING Inc. today acquired Liberata UK Ltd. one of the UK’s leading business process services companies

OUTSOURCING Inc. (“OSI”) has acquired Liberata UK Ltd. (“Liberata”) for an equity value of £43m. Charlie Bruin, currently CEO of Liberata, will continue to lead the company and its strategy of leveraging innovation and automation in delivering public sector services.

Liberata has been providing services to the public sector for over 40 years with over 120 clients and is one of the UK’s leading providers of business process outsourcing (BPO) and on-demand, digital and transaction services through its CapacityGrid and Liberata Automation Services brands.

Charlie Bruin said;

Following a formal process to find the right strategic buyer for Liberata I am thrilled that we are joining a group that really understands our business and has big ambitions to grow the company in the UK. OSI brings a wealth of experience and resources that will greatly assist Liberata to win new business and to continue to delight its clients. There are great opportunities in the rapidly growing business process-as-a-service and technology platform-based BPO markets and Liberata is extremely well positioned to exploit both, now backed by an international scale player.

Mr. Haruhiko Doi, founding shareholder, Chairman and CEO of OUTSOURCING Inc., said,

“Liberata is one of OSI’s largest acquisitions to date and a hugely important investment in the UK for the group. Liberata is a highly reliable and trusted public sector services company and with OSI’s backing is now extremely well placed to significantly grow in its core markets. We are backing the existing management team and believe there are great opportunities ahead for the company.”

Exclusive advisors to the company and shareholders were William Blair for financial advice and Pinsent Mason LLP for legal advice. Moore Blatch provided legal advice to management.

See how Liberata can help your organisation.

Book A Demo
As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
logo