Supporting Government Services through Covid-19

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All government agencies are facing the challenge of continuing to support essential public services in these difficult times. Staff absences, significant additional demand and additional administration of government responses to the crisis including support helplines and Covid-19 Hubs all impact on the ability to deliver previously core services.

Liberata understand these pressures. We deliver key services on behalf of government. We are well placed to cope with this situation:

  • Over 80% (and growing) of our workforce are successfully working from home with no loss in productivity compared to office based teams
  • Our Intelligent Automation solutions are removing 70-80% of manual effort from processing tasks
  • Our digital transformation toolkits are driving and supporting online service delivery, reducing customer service workloads by 40-50%

All this helps keep our teams work focused on the tasks they need to deliver, in turn keeping our clients’ services running throughout the Covid-19 crisis and supporting the public in times of need.

We can help more.

Local government in particular is facing unprecedented spikes in demand for key services – Benefits, Customer Services and Social Care in particular. One example is the national increase of almost one million Universal Credit claims in the first 2 weeks of the Covid-19 lockdown. This translates to a near 20% increase in workload for already stretched Benefits and Customer Service teams.

Let us help. We can deploy:

  • Our Anytime remote Revenues and Benefits processing teams to help provide the additional resources you need to cope with increases in demand or to support you through periods of staff absence
  • CloudTools Resolve and Deflect software to help Customer Service teams direct customers online in half the time of traditional methods, releasing your people more quickly to work with the most vulnerable
  • CloudTools Performance toolkits to help you manage remote working teams and maintain or even increase productivity as people work from home throughout lockdown
  • Universal Credit Automation to remove up to 80% of the manual effort associated with the additional Universal Credit claims

We can remotely get all of these services up and running within a week. Please get in touch to find out more.

See how Liberata can help your organisation.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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