Liberata has been named as a supplier on Crown Commercial Service’s Outsourced Contact Centre and Business Services framework – RM6181

Home > What's New > Central Government Latest News > Liberata has been named as a supplier on Crown Commercial Service’s Outsourced Contact Centre and Business Services framework – RM6181

Liberata, a business process services provider that specialises in strategic partnerships, managed services and service automation for the UK public and commercial sector, today announced that they have been named as a supplier on Crown Commercial Service’s (CCS) Outsourced Contact Centre and Business Services framework – RM6181, supplying Business Service solutions through Lot 2 of the agreement to the public sector.

The agreement provides public sector organisations with an OJEU compliant route to procure a range of back office functions including Human Resources (HR), financial accounting, payroll and source-to-pay.

“Our inclusion within the CCS Outsourced Contact Centre and Business Services framework demonstrates our strength in the public sector and shows how our commitment to delivering high performing services across the sector can now be sourced by anyone within the UK.” said Charlie Bruin, Chief Executive Officer, Liberata. “We’re proud of our inclusion and we look forward to supporting CCS over the next four years as they continue to provide vital service offerings for public sector organisations.”

Crown Commercial Service (CCS) supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2020/21 CCS helped the public sector to achieve commercial benefits equal to £2.04bn – supporting world-class public services that offer best value for taxpayers.

For more information on Crown Commercial Service’s Outsourced Contact Centre and Business Services framework including how to secure solutions from Liberata, please click here.

Note to Editors:

About Liberata

Established in 1975, Liberata is a business process services provider that specialises in strategic partnerships, managed services and service automation for the UK public and commercial sector. With over 1200 staff operating from 11 locations across the UK, Liberata has served customers in local and central government for over 40 years.

To find out more about Liberata, visit: www.liberatauk.flywheelstaging.com

Follow us on Twitter: @liberataUK

LinkedIn: www.linkedin.com/company/liberata/

About Crown Commercial Service

Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.

To find out more about CCS, visit: www.crowncommercial.gov.uk

Follow us on Twitter: @gov_procurement

LinkedIn: www.linkedin.com/company/2827044

See how Liberata can help your organisation.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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