Liberata announced as a finalist at the 2016 CCA Excellence Awards

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Liberata’s customer services team in Barrow-in-Furness has been named as a finalist in two different categories at the 2016 CCA Excellence Awards. The annual award ceremony aims to celebrate individuals and teams in the contact centre industry who have achieved extraordinary success or shown extraordinary leadership, passion and commitment.

Liberata has been listed as a finalist in the following categories:

  • Innovation in BPO – A Partnership Approach: in recognition of the work Liberata’s shared services team has carried out on behalf of London Borough of Bromley.
  • Corporate Social Responsibility in Customer Service: in recognition for the work Liberata does with the wider community and the schemes implemented to benefit the wellbeing of its staff.

Vijay Chandiramani, COO of Local Government at Liberata, said “We are delighted to have been named as finalists in two categories. Liberata works tirelessly to ensure that the highest standards of customer service, guaranteeing that the needs of our clients and their citizens are met.  Our staff have worked incredibly hard and I’m thrilled that their contributions have been recognised. We are looking forward to celebrating their achievements at the awards ceremony.”

The award winners will be announced throughout the CCA Annual Conference between Wednesday 16th and Thursday 17th November 2016.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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