Achieving CCA Global Accreditation
We are excited to announce that Liberata has again achieved the CCA Global Accreditation for Customer Experience. Since 2015, we have been dedicated to elevating customer service standards, and this year, we have achieved the Silver Award.
This milestone highlights ten years of consistent accreditation and demonstrates our unwavering commitment to continuous improvement and delivering exceptional customer experiences. The award will be officially presented to our team at the CCA Gala Dinner in April 2025.
A blend of technology and customer support
As one of the UK’s leading managed service providers, Liberata plays a crucial role in supporting Local Authorities and Public Sector organisations across the country. With teams based in Burnley and Barrow, we combine advanced technology with expert advisory services, ensuring first-contact resolutions where possible while offering compassionate support for vulnerable customers.
Liberata’s success is built on the dedication of its people and a company-wide commitment to innovation. By blending a robust hybrid working model, a focus on employee wellbeing, and the transformative use of technology, the CCA recognise that we have set a new benchmark for customer service excellence.
Read about our Customer Service delivery for Bromley Council.
Reflecting on our journey
Commenting on this achievement, Jayne Lawrenson, Director of Customer Services and Operational Support at Liberata, said:
“We are evolving, leveraging our technology to support customers in challenging times, providing them with the choice of how they transact. The CCA framework gives us a blueprint of best practice, and we’re delighted to have attained Silver Accreditation.”
Anne Marie Forsyth, CCA Executive Chair, added:
“Congratulations to the Liberata team on this remarkable achievement of 10 years of continuous CCA Global Accreditation for Customer Experience, earning them the prestigious Silver Award. Liberata’s dedication to excellence is evident through their innovative programmes like Smart Advisor and Webchat pilots, as well as their strong focus on colleague engagement and customer-first strategies. Their commitment to continuous improvement, even during periods of transformation, demonstrates a culture where both colleagues and clients are valued and supported. We’re thrilled to celebrate this milestone with them and look forward to their continued success.”
CCA: Setting the standard for service excellence
Liberata’s continuous recognition by CCA Global speaks volumes about our customer-centric approach and dedication to service quality. For over 20 years, CCA Global has been setting the standard for customer service excellence, and achieving this accreditation reflects our commitment to innovation, customer satisfaction, and operational excellence.
Congratulations to the entire Liberata team for their remarkable efforts in raising the bar for customer experience.
