ServiceTech

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ServiceTech

ServiceTech Explained

ServiceTech Consultancy Support

REWRITE YOUR FUTURE

REDEFINE SERVICE. REINVENT TECHNOLOGY. RESHAPE OUTCOMES.

Redefine Service

Redefining every aspect of service support and management to deliver tangible benefits in all service functions and processes  

  • Knowledge & Skills
  • Workload & Development
  • Performance & Quality

Reinvent Technology

Reinventing and filling gaps in the technology landscape to deliver service potential that takes full advantage of the benefits that digital transformation can deliver

  • Digitisation
  • Automation
  • AI & Analytics

Reshape Outcomes

Reshaping outcomes to drive positive results for our clients, their stakeholders and customers, delivering cost efficiency, service performance and the highest levels of sustainable value

  • Financial Performance
  • Customer Experience
  • Social Value
  • Staff & Stakeholder Engagement

ServiceTech Consultancy Support

Our ServiceTech team members can help you deliver significant improvements in your core services and ensure you are using technology as an enabler to deliver the best possible outcomes.  With over 45 years of experience, we can help make your strategy a reality.

What’s more, having delivered this on behalf of a range of clients across government and the commercial sector, we can take away the pain of internal transformation programmes and provide a cost effective way of ensuring it is delivered on time and to budget.  

Contact our ServiceTech Consultants here: ServiceTech@liberata.com

GET IN TOUCH

Any questions? Need more information?

Speak to our team to discuss your requirements
As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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