Welcomes Broxbourne, Swindon and Welwyn & Hatfield Councils

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On Monday 03rd April, we welcomed new colleagues and clients to the Liberata family – Broxbourne Borough Council, Swindon Borough Council and Welwyn Hatfield Borough Council are now part of our portfolio delivering Revenues and Benefits, Customer Services and other associated services to the citizens of these councils.  With these new partnerships 102 new colleagues are either transferring from their previous employer or joining Liberata as new employees and will form an integral part of our delivery team.

The significance of this has been years in the making.  The Revenues and Benefits service tower has transformed its digital service offering benefitting citizens and our clients and was key to securing these new partnerships.  In addition, Liberata has the ambition to grow in all our core service areas including Payroll, Finance and Accounting, Middle Office, Customer Services and Revenues and Benefits in the coming years.  The platforms that we have created ensure we have a solid foundation to continue to be curious and innovate within the services we deliver.  

“With an additional 102 talented individuals joining us I am confident this will further enhance what we can deliver to our clients and the citizens we serve.  This is an exciting phase for the company and for all of us, and I am sure we will embrace the opportunities it offers”. Charlie Bruin, CEO Liberata.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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