Liberata announced as finalists in nine categories at the Call North West Contact Centre Awards 2016

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Liberata’s Pendle and Barrow Contact Centre teams have been named as finalists in nine separate categories at the Call North West Contact Centre Awards 2016. The awards celebrate both individual and team achievements throughout the past year, from contact centres across the North West of England. Liberata has been nominated in the following award categories:

  • Agent of the Year – Gerson Da Silva
  • Team Leader of the Year – Paul Orrell
  • Contact Centre Manager of the Year – Vicky McGurk
  • Hero of the Year – Gerson Da Silva
  • Hero of the Year – Sam Blick
  • Best People Engagement – Liberata UK, Pendle Contact Centre
  • Best Outsourcer – Liberata UK, Pendle Contact Centre
  • Best Support Team – Liberata UK, Barrow Contact Centre
  • Best Outsourced Contact Centre – Liberata UK, Barrow Contact Centre

Vicky McGurk, Northern Customer Services Manager at Liberata said, “It is great news that the team has been named as finalists in so many categories. This is fantastic recognition of our ongoing efforts to deliver high levels of customer service to local citizens over the last 12 months.”

The category winners will be announced, and trophies presented, at The ‘Shining Stars’ Black Tie Awards Dinner’, which will be held at The Palace Hotel in Manchester on the 20th of October 2016.

View the full list of finalists here: Call North West Contact Centre Awards 2016

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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