Liberata has had a long and successful strategic relationship with the London Borough of Bromley since 2002. During the lifetime of the contract, Liberata has taken on additional services and expanded our finance and HR services to schools. Bromley face enormous cost saving challenges and needs to save £30m over the next four years.
How Liberata helped
Increased efficiency
Supporting employers during changing times by removing paper from the DBS process, reducing processing times and ensuring people can start jobs earlier and employers can be assured they have completed the checks.
A personal approach
Changes were made to the citizen contact process as part of a Static Debts Pilot Project. With the creation of tailored communications to long term debtors, there has been a higher engagement with Recovery Officers for the first time in many years.
Technology
Working jointly with the council we have developed, tested and implemented the first phase of the ASH debt recovery system. The team and management are benefitting from the automation of tasks, increasing efficiency and the visibility of work performance and the status of debts at a glance.
Social value
Our staff will discreetly assess a customer’s needs as to whether an appointment is the best way to engage with them ensuring more appointments are available for those who need them most.
