Capacitygrid by Liberata launches CloudTools software suite to help government services deliver sustainable digital transformation

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Capacitygrid by Liberata waives the implementation fee for the CloudTools software suite to help Councils respond better to the Covid-19 crisis

CloudTools support sustainable digital transformation by rounding out the capabilities provided by commonly used customer portals. CloudTools both complete the online toolkit and provide service teams and managers with the tools necessary to deliver the cultural and productivity changes that are key to delivering savings.

Each component of the CloudTools suite is designed to provide actionable intelligence regarding the services requested by customers, the actions taken to deliver those services and the customer perception of the service. The components of the CloudTools software suite are:

  • CloudTools Perform – Which captures staff activity and assesses that activity against output to drive better productivity for both office based and home-working teams
  • CloudTools Quality – Which ensures that quality and accuracy checks are undertaken in a structured, consistent manner across all teams, providing managers with clear, actionable intelligence to support early intervention if service quality dips at any point
  • CloudTools Resolve – Which measures the reasons behind customer contacts and the outcomes of each to help remove avoidable contact
  • CloudTools Deflect – Which helps staff painlessly signpost customers towards online services and other specialist stakeholders whilst providing a monitoring and enforcement feedback loop within the service to ensure that this is being done in practice.
  • CloudTools Transact – Which provides a suite of 27 forms across the Revenues and Assessment service providing a simple means of keeping customers online where the commonly used customer portals do not provide transactional capability
  • CloudTools Upload – Which allows customers to provide evidence via any internet device at any time in the assessment or review process across any government service line
  • CloudTools Experience – Which allows the customer experience to be measured rapidly, regularly and robustly against much larger sample sizes than is the case with traditional survey mechanism

Each tool is available separately or as a complete software suite.

Please get in touch to find out more and let us help you deliver the business benefits.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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