Silver Status CCA Accreditation for Liberata

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We are delighted to share the news that Liberata Customer Services have successfully retained our CCA Accredited status and are now a SILVER status organisation.

We were recently audited across all areas of Operational performance and governance and no conformities were reported. This is a fantastic achievement.

Ann Marie Forsyth, the executive chair commented

‘It’s evident that Liberata is on a strong path forward. Your commitment to continuous improvement and the voice of the customer is evident in every aspect of your operations, from staff engagement to technology usage and beyond.’

The team are delighted with our status as this reflects another strong year of service delivery and transformation.

See how Liberata can help your organisation.

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.

Richard Baker

Welwyn Hatfield Borough Council

Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims

Rebecca Keene

Broxbourne Borough Council

Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.

Kerrie Thomas

Eastleigh Borough Council

The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.

Steve King

Leicester City Council

Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.

Andy Stevens

Swindon Borough Council