Customer Contact Latest News

CCA Global Standard Awards Bronze Winners

Posted by Stuart McKenny, on April 29, 2022.

CCA Award Winners 2022

The need for someone you can trust

Posted by Stuart McKenny, on December 8, 2021.

Trusted Partner

Customer Services Retain Contact Centre Association Global Version V7

Posted by Stuart McKenny, on September 21, 2021.

CCA Global Standard

Liberata awarded the CCA Global Standard V7

Posted by Stuart McKenny, on July 5, 2019.

Liberata receives highest possible accreditation at 2017 CCA Awards for the third year in a row

Posted by Stuart McKenny, on November 23, 2017.

Liberata receives highest possible accreditation at 2017 CCA Awards for the third year in a row

Liberata wins two awards at the Call North West Contact Centre Awards 2017

Posted by Stuart McKenny, on October 24, 2017.

Liberata picks up double award win at UK National Contact Centre Awards

Posted by Stuart McKenny, on May 17, 2017.

Liberata Awarded Five-Year Revenues & Benefits and Customer Services Contract

Posted by Stuart McKenny, on March 10, 2017.

Liberata receives highest possible accreditation at 2016 CCA Awards

Posted by liberata2016, on November 21, 2016.

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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