Providing a helping hand to local authorities all over the UK
Service Partnership
Providing a helping hand to local authorities all over the UK
Liberata provides customised on-demand business services to local authorities, calling on over 45 years of experience in the public sector. We have over 1,000 employees at hand to meet your needs and offer a wide range of services to support you and help increase revenue in a changing landscape.
Why Partner with Liberata?
Liberata has recently won a third generation revenues & benefits outsource contract with a South West unitary authority, taking it from a competitor. But why did the council chose us? Well, we really are “The Friendly Faces of Outsourcing” but here’s the detail:
- Our service is a third cheaper than the previous supplier
- Our service is better – for example, we will reduce the time taken to process new benefit claims to 5 days and 2 for vulnerable citizens (the National average is 12) and we will exceed the council’s own targets for council tax and NNDR collection rates
- We have guaranteed to generate an additional £10,000,000 council tax and NNDR income
- We are committed to a programme of service automation and service digitisation
- We have guaranteed £1,000,000 for community and social value programmes that will support citizens across the borough
Do you want to know what Liberata would do for your council?
We have collated revenues and benefits performance data and used this, in conjunction with ONS information on deprivation, to compare your performance with similar authorities so we can demonstrate what the results would look like from a partnership with Liberata.
Service Support
Capacitygrid by Liberata provides customised on-demand business services to local authorities, calling on over 45 years of experience in the public sector. We have over 1,000 employees at hand to meet your needs and offer a wide range of services to support you and help increase revenue in a changing landscape.
We provide cost-effective and dynamic solutions to collect, manage and distribute revenue for your council. We reduce the pressure on shrinking budgets by maximising revenue collection to invest back into local services. We work with over 75 local authorities every year, delivering a range of fully managed or automation services designed to generate income; reduce costs and provide a more efficient service for the end-user. We manage over £2 billion annually in local revenues, which represents 25% of the UK market.
Empty Homes Review
The Ministry of Housing, Communities and Local Government (MHCLG) is addressing the 710,000 UK homes currently lying empty by offering incentives to councils to bring them back into use. Our Empty Homes Review service identifies long term empty (LTE) properties which are occupied and will attract New Homes Bonus funding, as well as increasing Council Tax collection.
Our Services include:
- Property and review tracking workflow platform
- Review and reminder mailings
- Online response platform for residents
- Inbound and outbound calls
- Property inspections
- Additional contact information provided
- Data analysis, trends and opportunities
We can work alongside your in-house team to ensure there is no duplicated effort or cost involved, and on average we will remove 23% from your council’s LTE list on completion of the review. This could be the last year that this scheme is made available, so we advise acting quickly.
Business Rates Review
We can maximise your business rates income by identifying additional items that are either unrated or under-rated. We will run a fully-managed review, including canvassing, outbound calling, site investigations, full customer service support and Valuation Office Agency administration. We can exclude cases upfront that are already on your radar, focussing on previously unrecognised resources.
Our Business Rates Review is a no-risk solution, allowing you to maximise revenue with minimal risk – you will only pay if we are successful.
Single Person Discount Review
An estimated £90m in council tax revenue is lost annually as a result of incorrect or fraudulent Single Person Discount (SPD) claims. Our review service incorporates data matching from leading data sources and personal contact to verify and validate SPD entitlements. The result is more accurate Council Tax records, increased revenue and a reduction in the number of incorrect claims.
The service usually takes four months from start to finish including the cooling-off period so it really is a relatively quick and painless process for improving the accuracy of your records and unearthing new income.
Benefits and Overpayments Review
Benefits and Overpayments Review enables your team to automate your Housing Benefit overpayments recovery, speeding up the process and cutting out unnecessary administration.
The easy-to-implement review analyses your existing system to identify, prioritise and report overpayments that are ready for recovery, along with the additional information you need to start collecting it. In turn, this allows you to increase your recovery rates and reduce your costs.
Housing Benefit Award Accuracy Initiative
Housing Benefit Award Accuracy Initiative (HBAAI) allows local authorities to receive an allocation of funding from the Department of Work and Pensions (DWP) to undertake specific activities to identify unreported changes and to ensure the right benefit is being paid to the right person at the right time. Such activities include Housing Benefit Full Case Reviews (FCRs); Housing Benefit Matching Service (HMBS) referrals and Self-employed Earnings Reviews (SERs).
Capacitygrid by Liberata has the tools to target and categorise high-risk case groups, allowing us to take care of your whole Housing Benefit Award Accuracy Initiative requirements or just perform a basic review – giving authorities the breathing space to focus on their own specific projects and needs.
Universal Credit Automation
Reduce your team’s daily workload by automating the vast majority of cases between the DWP and the Northgate system. You’ll also receive daily reports to help manage workloads; track case progressions and identify data mismatches before they have financial repercussions. This information can also help improve future automation rates.
- Fully tested and robust Universal Credit parameter configuration delivering up to 90% touchless automation
- Optimal automation with full support
- Comprehensive reporting for workload and exceptions management
- Clear data cleansing process to improve automation rates over time
