Complete customer service support for your business

Customer services are the backbone of your company but can be both costly and labour-intensive. Liberata is a trusted and cost-effective provider of customer management services that impact millions of people across the UK. We are able to create shared service centres, meaning our customers benefit from best practices across our teams, helping you to serve your customers better.

Contact management

We have two contact centres in the UK, acting as the first point of contact for millions of customers every year. We provide the people, technologies and premises to deliver first-class customer service to suit your budget. Our agents create a seamless customer experience between your customers and your brand, and the services can be tailored to meet your individual requirements.

Our award-winning customer services teams are accredited to the highest standard possible in the Contact Centre Association’s (CCA) Global Standard.

Collections

Liberata can help to strike the balance between maintaining a working cash flow and sustaining customer relationships with our debt recovery solutions. We work within the current standard of regulatory requirements surrounding collections while striving to maintain your company’s reputation.