North Somerset
Local Knowledge
Liberata has a long-standing relationship with North Somerset Council dating back to 1995. The current contract will see the partnership extend to 30 years. Building on our local knowledge the North Somerset shared service centre delivers outstanding results for the council as well as a further four local authorities across England.




We have benefited from Liberata’s local knowledge and best practise which has delivered high collection rates across business rates and council tax through a partnership which will span 30 years.


Assistant Director, Corporate Services, North Somerset Council
Our targets were...


Continue the roll out of Digital by Default
With a digital transformation programme in place for more than three years, citizens and businesses are increasingly moving to digital contact and payment methods first.


Reduce benefit processing times
By reducing processing days on benefit changes, we help customers receive their benefits quicker, when they need them most.


Maintain Business Rate and Council Tax collection rates
Collections have been above 97.5% for the past five years.


Drive efficiencies by introducing new services
Online DBS checks have been rolled out, ensuring people can take-up new jobs quicker.


Improve debt collection
A solid debt recovery process built on staff training new contact methods has increased collections.
How Liberata helped
What we achieved
98.9%
highest ever NNDR collection rate
£56.43m
sundry debt recovered
2 days
reduction on new claims processing time
35%
reduction in call volume five years
Winner
Liberta awarded IRRV Business Rates Team of the Year 2017
73%
of benefit claims and changes completed online