Modern Slavery

Slavery and Human Trafficking Statement Financial Year ended 31 December 2021

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and
describes the actions taken to ensure that our business and our supply chains are free
from slavery and human trafficking.

Our Business and Organisational Structure

Liberata is a provider of business and professional services including process outsourcing
and automation. We operate exclusively within the UK, primarily within the public sector
market, providing specialist business process and transaction management services to
central and local government. We operate from 9 offices across the country, employing
c1100 people.

Liberata UK Limited is a subsidiary of Outsourcing UK Limited, which is wholly owned by
Outsourcing Inc., a multi-national public company headquartered and quoted in Tokyo.
The group specialises in business process outsourcing, transaction processing, data
management, IT and business services, and recruitment and resourcing.

Our Policies
We have a comprehensive range of policies and operating procedures covering the
recruitment, employment and conduct of people directly engaged in our business. These
policies are subject to an annual review where an equality impact assessment is

Our expectations are clearly documented in a Code of Conduct which applies to all staff,
and our employees are supported by policies covering Equality and Diversity, providing
clear Grievance procedures, ensuring Dignity at Work and means to facilitate

Our policies ensure that all employees are treated fairly and equally and are paid in
accordance with the law. Our employees are not contractually required to work more
than 48 hours per week.

These arrangements are under-pinned through a recognition agreement with the public
sector trade union, Unison enabling independent and collective representation of

We have reviewed and updated current policies, practices and training provision to
appropriately reference, accommodate and communicate the provisions of the Modern
Slavery Act 2015.

These policies are available on our intranet to all employees and a summary of key
documents is sent to new starters.

Due to the Covid-19 pandemic (2020 and continuing in 2021) a business decision was
made to re-designate the majority of employees as temporary homeworkers. As a
consequence we developed specific HR and H&S policies to ensure employees were both
supported and protected during this period.

We are confident that the practices we adopt and the terms on which we employ,
manage and organise our workforce are of a high standard and effectively safeguard
against the exploitation, abuse or coercion of the people we employ.

Supply Chain

Liberata relies on suppliers to support its business, particularly in relation to information
technology and application software services, office and facilities services, and
professional legal and financial support.

Our supply chain consists of large, reputable suppliers of industry standard goods and
services (themselves subject to section 54(1) of the Act), medium sized providers of
specialist support services, and small, locally based suppliers of general services. The
majority of our suppliers are UK based.

We have preferred suppliers across many parts of our supply chain and employees are
encouraged to use them. Prior to engagement any potential new suppliers are subject
to a process of due diligence which includes assessment of financial standing, and
confirmation of trade references.

We have a Supplier Code of Conduct for our suppliers to adopt, the requirements of
which reflect our own internal standards, and our Standard Supplier Terms and
Conditions reference obligations under the Modern Slavery Act 2015. We have
previously engaged with our key suppliers to assess their practices and procedures and
have conducted a process to confirm that key suppliers have themselves published
appropriate Slavery and Human Trafficking Statements on their websites. In 2022 we
plan to conduct a review of the supplier key performance indicators that are used within
the business, ensuring the effectiveness of our internal processes with regards to
Modern Slavery.

The nature of our business, the expectations of our customers, and the relationships
which we have with our suppliers, lead us to believe the likelihood of slavery or human
trafficking being present within our operations, to be low.


In 2021 we launched an online Modern Slavery training course through our provider
EssentialSkillz, this training was rolled out to all Managers as well as other key roles
within the business who have a direct responsibility for upholding Liberata’s
commitments with regards to this Act. In 2022 we will continue to track training and
awareness through attendance and effectiveness of this course. A copy of this
statement is also made available to all employees on Liberata’s website.

Liberata UK Limited has adopted the principles of the UN Global Compact
(, we recognise the
reality of human slavery and our responsibility, and the responsibility of our partners, to
ensure the protection of human rights.

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