Anytime Resilience

Remote processing & resilience (Anytime) that delivers high accuracy, continuous innovation and quality performance.

Public Sector Network accredited.

Multi-disciplinary staff, experienced on key systems.

Our tailored Anytime service works entirely for you: On-demand and experienced support, which we have provided to numerous local authorities. Our officers work as an extension to your team, giving you cost-effective options when you need extra support and resilience instead of calling on temporary or agency staff. Our objective is to provide you with an end to end back office transactional processing solution which you can rely on.


  • The approach can be amended depending on Council work splits
  • Where necessary, our approach will replicate existing Council processes and procedures
  • Embedded quality processes
  • Commitments to accuracy levels
  • Dedicated officers for each Council
  • Team Leader & Quality Support Resources included 
  • Capability can be switched on or off depending on demand


  • IT equipment provided
  • Support improvements in speed of processing in benefits
  • Improvements in collection rates
  • Allows Council officers to focus on more value add tasks
  • Headcount savings – free up valuable Council resources
  • Increased processing accuracy
  • Improved levels of customer experience
  • Reduction in levels of overpayments
  • GDPR Compliant

User Guidance

You will have access to a designated Client Manager, team leader and quality assurance to ensure you are getting the most out of our resilience service. 

Flexible pricing to suit your needs via day rates or transactional charges.

Featured Case Study

Liberata's Anytime Remote Processing Service Supports Significant Service Savings

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council