Remote processing & resilience (Anytime) that delivers high accuracy, continuous innovation and quality performance.
Public Sector Network accredited.
Multi-disciplinary staff, experienced on key systems.
Our tailored Anytime service works entirely for you: On-demand and experienced support, which we have provided to numerous local authorities. Our officers work as an extension to your team, giving you cost-effective options when you need extra support and resilience instead of calling on temporary or agency staff. Our objective is to provide you with an end to end back office transactional processing solution which you can rely on.
- The approach can be amended depending on Council work splits
- Where necessary, our approach will replicate existing Council processes and procedures
- Embedded quality processes
- Commitments to accuracy levels
- Dedicated officers for each Council
- Team Leader & Quality Support Resources included
- Capability can be switched on or off depending on demand
- IT equipment provided
- Support improvements in speed of processing in benefits
- Improvements in collection rates
- Allows Council officers to focus on more value add tasks
- Headcount savings – free up valuable Council resources
- Increased processing accuracy
- Improved levels of customer experience
- Reduction in levels of overpayments
- GDPR Compliant
You will have access to a designated Client Manager, team leader and quality assurance to ensure you are getting the most out of our resilience service.
Flexible pricing to suit your needs via day rates or transactional charges.