Virtual Resource Solutions

If the recent severe weather has created an unbearably large backlog of revenues and benefits processing, let us shift the problem for you.

We can assist with your daily processing and completely eliminate your backlog. Our Virtual Resource Solutions are engineered to deliver to the highest levels of productivity, typically operating at up to 20% less than traditional in-house costs, up to 40% less than overtime costs and up to 60% less than temporary staffing costs.

All of our 700 Revenues & Benefits professionals are connected into the virtual network as extensions of the 300-FTE physical Shared Service Centre.

Award Winning Services

Liberata has achieved a number of industry awards within its service line offerings. These include:

>> Winner of the IRRV Excellence in Debt Management Award with North Somerset District Council

>> Winner of the National Outsourcing Association’s ‘Best Business Process Outsourcing Project of the Year’ with the London Borough of Hounslow

>> Croydon Payroll Team win the HR & Payroll team award at the Pay Magazine Awards

>> Winner of the ‘Best Private Sector Partner’ award with the London Borough of Bromley at the 4ps 2008 awards for Excellence in Local Government.

Groundbreaking Technology

Liberata became the first Private Sector business to be accredited with the DWP Code of Connection compliance award.

We possess extensive and considerable expertise in Northgate, Capita and Civica products and have a strategic partnership with Northgate Public Services.

We have a proven track record in the effective management and utilisation of the core systems alongside a variety of modules and interfaces.

We can also offer a dual data centre hosting capability for in excess of 4,000 servers enabling synchronous replication.