Liberata's Document Management service offers improved access and organisation for its clients. Financial constraints mean that few local authorities have the resilience required to deliver high service standards consistently, and manage any peaks in work.
Document Management is the 'portal' by which all other service lines flow, and any problems or blockages are inevitably felt across all associated service lines. If documents are not opened, scanned and indexed quickly, workflows cannot be managed effectively.
Our document management systems provide a front end for the distribution of work through a virtual environment to 1,000 employees, segmenting work across 30 profiles and enabling the matching of work to individual skill sets.
We are ideally placed to offer the delivery of this service and work in partnership with you to ensure targets and savings are fully realised. We are uniquely placed to offer a first class solution, with outstanding service delivery and guaranteed results, underpinned by the resilience needed in this critical service line.
Our existing infrastructure and scale of operations allows us to provide a cost-effective remote solution to:
- Open and sort all mail
- Scan mail to defined document types directly into your Document Management System (DMS)
- Quality check each scanned image
- Index each document with the appropriate reference number
- Store your paper documents in a secure environment
- Securely destroy your paper documents after a defined period of time
- Case Management
Our proven low risk solutions deliver a cost-effective and high quality service. Liberata delivers consistently high levels of productivity managed through our robust performance management framework.
Our service model offers:
- Value for money and low risk solutions
- Flexible models based around client needs
- Quality assurance
- Large scale shared services capacity with resilience
- Guaranteed performance levels based on your needs